Troubleshooting
Can't Log In, Help!
If you're experiencing trouble logging in, please try the troubleshooting steps below and don't hesitate to reach out to support@mycopilot.com if yo...
Cannot hear trainer audio
On your iPhone, open the CoPilot app Go to the Today tab, then tap your profile picture in the top left Tap Settings Enable all options under WATC...
Stuck at blue load screen
If you’re stuck at a blue screen displaying the CoPilot logo, follow steps to Reset the CoPilot app on your iPhone and Apple Watch If you’re still st...
Calorie measurements are too high
On your iPhone, open the Health app Tap Browse then tap Activity Tap Resting Energy Scroll to the bottom of the screen and tap Show All Data Revi...
Workouts are not displayed
Restart the CoPilot App on your iPhone Restart Apple Watch Change the date and time on your iPhone Confirm date and time are Set Automatically Change...